1. At Imaar Homes, we ensure our products are packed with care and love to reach our customers safely. In the

   We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
   
   To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
   
   To start a return, you can contact us at imaarhome@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
   
   If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
   
   You can always contact us for any return question at imaarhome@gmail.com.
   

   
   

   Damages and issues
   Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

   
   

   Exceptions / non-returnable items
   Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
   
   Unfortunately, we cannot accept returns on sale items or gift cards.

   
   

   Exchanges
   The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

   
   

   European Union 14 day cooling off period
   Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

   
   

   Refunds
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
   If more than 15 business days have passed since we’ve approved your return, please contact us at imaarhome@gmail.com.

   unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and packaging within 24 hours of receiving your order. We will address this immediately for you.
2. While we take pride in our products, we understand that sometimes they may not fit into your home as expected. In such cases, we offer returns as a service. Returns are accepted up to 7 days post-delivery of the order. Please ensure to clearly mention the items you wish to return. For partial returns, only hand over the items being returned to the pickup agent.
   a) Returns are processed free of charge. We will pick up the product(s) from your doorstep, and once received, we will issue store credit for the value of the returned items, which can be used for future purchases on our website. Please note that shipping charges paid at the time of placing the order are non-refundable. Additionally, we reserve the right to deny free returns if a previous COD order has been canceled at the doorstep.
   b) We may charge a fee for returns or deny return requests if multiple returns are initiated from the same account.
3. Returned items must be in their original packaging, unused, and in the same condition as received. All original paperwork must also be included.
4. In rare cases where the pincode is unserviceable by our courier partners, the reverse pickup will only be processed once the pincode becomes serviceable.
5. While instances of missing products or theft during transit are extremely rare, if you feel your parcel has been tampered with, please contact the Imaar team immediately and take a video before opening the box. If you receive an SMS stating the order has been delivered but have not received the parcel, notify the Imaar team within 24 hours of the successful delivery notification.
6. Imaar utilizes third-party courier services and cannot be held liable for shipping delays. While we provide an estimated delivery timeframe, we extend our best support to ensure timely delivery. For urgent orders, please contact our customer care team for assistance.
7. Orders cannot be canceled or altered after 4 hours of placement. Once packed or shipped, cancellation is not possible and will be treated as a return in cases of non-acceptance. For COD orders, Imaar reserves the right to deny future orders. For prepaid orders, two-way shipping costs may be charged for cancellations.
8. We strive to process all returns within 10 days. For any questions about your return, feel free to contact the Imaar Care team at info@imaarhome.com.
9. All return requests must be approved before processing. The Imaar Care team will review your request and respond within 48 hours with an approval or denial.
10. Orders placed online cannot be returned at offline physical stores.
11. Once returns are received and pass our quality checks, store credit or a voucher will be issued for your next purchase. The voucher is valid for 3 months and can be used without limitations.
12. At Imaar, we aim to resolve all disputes amicably to ensure customer satisfaction. However, in case of unresolved disputes, the jurisdiction shall be Mumbai, India.
13. Please note that slight differences in texture, color, or size may occur for our artisanal and hand-made products. These natural variations are not considered defects but add to the uniqueness of each item.
14. For bulk or customized orders, the above policy does not apply. Returns for such orders will be handled on a case-by-case basis.
15. Imaar reserves the right to deny repeated returns for the same order. All returns and quality checks are subject to Imaar’s discretion, but rest assured, we strive to ensure the best for your home.

For any further questions or clarifications, contact the Imaar Care team at info@imaarhome.com. If you need to initiate a return or exchange, click here for assistance.